Q. Can I use these products indoor and outdoor?
A. All systems can be used for indoor and outdoor projects.
Q. What kind of stainless steel do we carry? What kind of finish do we have?
A. The only finish we carry is Brushed/Satin Stainless Steel. It is of similar finish to any stainless steel appliance that you might have in your house. It is a No. 6 on the Stainless Steel Finish Chart: No. 6 Finish is a dull, silver white finish with relatively short linear polishing lines.
*We do not carry any other finishes or powder coat our products. If you would like to get the products in a different colors/finishes, you will need to get in touch with a local powder coating company in your area.
We provide a complete end-to-end solution of pre-drilled and ready-to-install stainless steel cable, glass and bar railing systems for interior designers, architects, contractors and DIY customers. All our products are available in Stainless Steel Grade 316 (marine grade, 3rd party lab tested). Currently we are in the process of migrating most of our posts configurations to gauge 10 stainless steel in square and round tubing. Our 316 components are randomly lab tested to ensure the metallurgic makeup meets the standards for 316 grade stainless steel and corrosion resistance.
Latest test documents:
6/13/2013 Stainless Steel Lab Test Documents
9/27/2016 Stainless Steel Lab Test Documents
8/21/2015 Stainless Steel Lab Test Documents
6/13/2013 Stainless Steel Lab Test Documents
Q. Which system should I choose?
A. We offer three types of systems:
Press and Latch (PL)
Glass (Virginia Round & Chicago Square)
The style of cable railing may be dependent on your personal preferences and the area you are planning to install it. There are a variety of options available that can be fitted by both DIY enthusiasts and professionals. A popular look includes steel frames and industrial styling, which work perfectly for people wanting to achieve a contemporary theme. Other options feature cable railing with wood frames that help to create a natural and subtle style. If your home is small, making the staircase into an open and stylish feature can help to give the illusion of more space. Cable railing does this by taking away visual barriers and contributing to an open-plan feel.
Q. How do I know which products to buy?
A. Cable railing systems are sold end-to-end. Inline Design does not supply mounting hardware or connecting hardware to secure handrails to a post. All brackets come with the mounting hardware, but connecting hardware is supplied differently based on your choice of bracket. Review the PDF installation instructions for the bracket you are interested in to know more. Inline Design does not supply glass panels, customers must source glass from a local vendor.
Q. How can I calculate pricing? How do I find linear foot pricing?
A. Our systems are component based, so linear foot pricing does not apply. The best and most accurate way to know your project cost is to complete and return the RFQ form to our sales team. We will quote your project within 1-2 business days.
Q. Can I order myself?
A. If you know what products you need, you can place an order yourself through our website. We review all orders that come through. If we have any questions regarding your order, we will email/call for more information.
Q. How do I initiate an order?
A. Here is the step by step process for how we order and build a quote for you:
Step 1. Explore our online gallery, showroom, and/or products and decide what type of system you are interested in. If you are interested in multiple systems, we can quote accordingly.
Step 2. Email us pictures, drawings, dimensions, and fill out our form (Request for Quote). We do not take measurements over the phone due to miscommunications. If you need pricing information for even the smallest projects, please still send in a request for quote. Our turnaround time on quotes is typically business 24 to 48 hours! We require the visual reference to quote your project. In order to better assist you, we will need the visual of your project to quote you accordingly
Step 3. After you have received the quote(s), please contact us with any questions after reviewing. We can adjust the quote(s) accordingly.
Step 4. We can either take payment over the phone or send you a PayPal request.
Step 5. Some orders may be custom or require some fabrication work. If so, we will have a CAD design drawing done after we receive a 50% downpayment on the order. Once you approve the CAD design, we can put your order into production. Typical production time for custom jobs is 2 weeks from the CAD drawing approval.
Step 6. We ship using UPS ground and/or LTL truck freight shipping for oversized items. We can typically ship 24-48 business hours after your order has been placed.
Q. Do we offer CAD Designs for all projects?
A. A CAD design will be created for all custom projects at no cost after product payment is taken. We require a deposit for the product to start the CAD. These drawings are to be approved by the customer prior to our fabrication. Smaller projects using stock items do not typically require CAD drawings. *If you require a CAD before payment, there is a fee that can be added to your order as a credit if you choose to go forward with the project.
**Should you decide not to move forward with your project, you will be subject to a non-refundable fee. This will be determined on the amount of work spent on shop drawings.
Q. Can I customize the products?
A. We can accommodate for mostly any project, Residential and/or Commercial.
Q. What is the cost for custom work?
A. There may be an additional fee for customization, please contact our support team for more information. *Pricing may vary
*Customization includes but is not limited to: Custom post heights, cutting tubes to exact lengths, drilling custom holes, and cutting bars to certain lengths.
Q. How long is production for customized work?
A. Projects requiring custom work can take up to two weeks in production time. It varies on the size of the project and what products are being customized.
Q. How can I install these systems?
A. We invite you to review our instructions page to understand the tools and labor required.
Q. Can all systems be used for all projects?
A. All our railing systems can now accommodate any area. Whether it be commercial/residential, indoor/outdoor, stairs, balconies, or decks.
Q. Can anyone install these?
A. Our customers range from experienced commercial groups to experienced DIY homeowners. A general contractor will be able to handily install this.
Q. What kind of mounting hardware do I use?
A. We do not supply mounting hardware due to the variety of possible mounting surfaces. Our general recommendations are as follows:
Mounting screws: Please refer to the following document https://inlinedesign.us/documents/Enginneering-specs-Mounting-Options.pdf
Q. Do the handrails come ready to install?
A. Follow these instructions for installing Inline Design round or square tubes. All brackets come with the mounting hardware, but connecting hardware is supplied differently based on your choice of bracket. Review the PDF installation instructions for the bracket you are interested in to know more. *More information is available on our Engineering Specs page.
Q. Can you cut the tubes to exact measurements?
A. We can cut tubes the exact measurements. It is considered customized and will cost extra. Due to customers having on-site changes, we will need the provided customer measurements documented in writing. *Please keep in mind that Inline Design is not liable for on-site changes. Custom cut products are nonrefundable.
Q. Do you supply all the hardware?
A. Connecting hardware is supplied differently based on your choice of bracket. Our brackets are fully compatible to support 1.5-2” handrails of your choice of material which can be steel, wood, or some other code approved item.
*We do not supply the hardware mounting screws if you choose a different material than steel.
Q. What shipping companies do we use?
A. UPS, Estes Freight, Saia Freight, and USPS are a few ways we can ship to you. We try to find the easiest and most affordable way to deliver your products. *Rates vary due to quantity, weight and area the products will be shipped to.
Q. Where do we ship to?
A. We ship to the entire United States (including Hawaii via DHX) and Canada. Cutoff for same day shipping is 12:00PM PST. If you are located in another country, please contact our team to find out about shipping.
Q. How long does it take to ship out?
A. In stock items that do not require any custom fabrication takes 24-48 hours to ship. Please keep in mind that our shipping department is closed over the weekend. Custom fabrication items take 1 to 2 weeks to ship out after the customer approves the CAD drawings.
Q. Where are we located?
A. Inline Design operates out of Seattle, WA. The warehouse location for pickup/deliveries is in the Industrial District in Georgetown.
Q. Can I pick up locally?
A. Yes, however please contact our support team for directions. Our warehouse can sometimes be difficult to find due to being in the international district.
Q. How do returns and exchanges work with shipping?
A. Please see our return policy page https://inlinedesign.us/return_policy
*Customers are required to cover all shipping costs, with few exceptions.
Q. How to measure for stairs project?
A. Please refer to https://inlinedesign.us/stairs_details for more information
Q. How many posts or brackets do I need?
A. Cable systems can span a maximum of 5 feet with 36” posts, and 4 feet with 42” posts. Glass systems depend on glass thickness. Posts for the bar system should be spaced 4 feet apart. When using 3/8” glass, posts can be spaced at a maximum 4 foot distance, but this becomes 5 feet when using 1/2” glass. Brackets should be installed at a maximum of 4 feet distance. More information is available on our Engineering Specs page.
Q. Can I use wooden (or other material) handrails or posts?
A. Our brackets are fully compatible to support 1.5-2” handrails of your chosen material. See Angela’s project for another example of integrating wooden posts with our systems.
Q. Does a glass railing system come with everything I need?
A. Inline Design does not supply glass panels, customers must source glass from a local vendor (Exceptions are the following States and locations Hartung Locations)
Q. What measurements should my glass be?
A. Install your posts before taking measurements for glass for the most accurate results. Per our engineering specs, the maximum distance between posts with 3/8” glass should be 4 feet; this extends to 5 feet when using 1/2” glass.
Q. Does a cable railing or bar system come with everything I need?
A. Cable railing systems are sold end-to-end. Inline Design does not supply mounting hardware or connecting hardware to secure handrails to a post.
Q. Does a bracket come with everything I need?
A. All brackets come with the mounting hardware, but connecting hardware is supplied differently based on your choice of bracket. Review the PDF installation instructions for the bracket you are interested in to know more.
Q. I need a gate, can you fabricate this for me?
A. Inline Design will supply the necessary parts and materials for a gate to be fabricated on the project site.
Q. I have a project that requires a curved handrail, can you supply this?
A. We do not bend the stainless steel ourselves, but there should be a local company with this capability. Here is an example of a project where our customer chose to do this. Another suggested solution is to install a glass system without a top rail in with 3 foot sections to make the curve.