Q. Can I use these products indoor and outdoor?
A. All systems can be used for indoor and outdoor projects. The versatility of our systems allows you to use your creativity when designing your project. Whether you need a patio railing that doesn’t obstruct the view, or a stylish indoor stair railing, you can find it with us.
Q. What kind of stainless steel do you carry?
A. We provide a complete end-to-end solution of pre-drilled and ready-to-install stainless steel cable, glass, and bar railing systems for interior designers, architects, contractors and DIY customers. All our products are available in Stainless Steel Grade 316 (marine grade, 3rd party lab tested). We are currently swapping over most of our post configurations to square and round, gauge 10 stainless steel tubing. Our 316 components are randomly lab tested to ensure the metallurgic makeup meets the standards for 316 grade stainless steel and corrosion resistance.
Latest test documents:
6/13/2013 Stainless Steel Lab Test Documents
8/21/2015 Stainless Steel Lab Test Documents
9/27/2016 Stainless Steel Lab Test Documents
Q. What kind of finish do you offer?
A. We offer Satin Stainless Steel, which looks similar to the finish on any stainless steel appliance you may have in your home. It is a No. 6 on the Stainless Steel Finish Chart: a brushed, silver-white finish with relatively short linear polishing lines. This finish works well in most spaces, providing a subtle yet polished look.
*We do not carry any other finishes or powder coatings. If you would like to get the products in different colors/finishes, you will need to get in touch with a local powder coating company in your area.
Q. Which system should I choose?
A. We offer three types of systems:
Arcadia (Cable & Glass)
Press and Latch (Cable) (Square or Round profiles)
Glass (Virginia Round & Chicago Square)
The system you choose will depend on your personal preference and the space you plan to install it in. With a variety of options available that can be fitted by DIY enthusiasts and professionals, the choice is up to you! If you’re aiming for an industrial or steel look, the Press and Latch Cable Railing or Seattle Bar System will be the best options for you. Keep in mind, you can pair cable railing with wooden frames to develop a more natural style. If you’re trying to accentuate a particular view or create a more open feeling, the Virginia Round or Chicago Square glass systems are an ideal choice. For smaller spaces inside a home, cable railing for staircases can really open up the room and provide a unique touch.
Q. How do I know which products to buy?
A. Check out the installation instructions for the product you're interested in, before purchasing. Some products may work better than others depending on the project, so it’s important to make sure the product you want can be installed where you want it. Our cable railing systems are sold as kits, but do not include mounting hardware, due to various floor surfaces. Please see our mounting options. All brackets come with their required mounting hardware, and different connecting hardware is supplied based on your choice of bracket i.e. glass, wood or sheet rock, as seen on the product pages. Inline Design does not supply glass to out of state customers due to high risk of breakage during transit. Customers must source glass from a local vendor.
Q. How can I calculate pricing? How do I find linear foot pricing?
A. The best and most accurate way to know your project cost is to complete and return the RFQ form to our sales team. We will quote your project within 1-2 business days. Our systems are component based, so linear foot pricing does not apply.
Q. Can I order myself?
A. If you know what products/parts you need, you can place an order yourself through our website. We review all orders that come through. If we have any questions regarding your order, we will email/call for more information.
Q. How do I initiate an order?
A. Here is a step by step process on how to receive a quote and place your order:
Step 1. Explore our online gallery, showroom, and/or products to decide what type of system best fits your needs. If you are interested in multiple systems, we can quote accordingly.
Step 2. Email us pictures or drawings with the dimensions, of your project, and fill out our Request for Quote from. We do not take measurements over the phone due to possible miscommunications. If you need pricing information for even the smallest projects, we ask that you still send in a Request for Quote form. Our turnaround time on quotes is typically business 24 to 48 hours! In order to better assist you, we require visual reference of your project to quote you accordingly.
Step 3. If you have any questions after you have received the quote(s), please contact us. We can adjust the quote(s) accordingly.
Step 4. Once you’ve had time to review your quote, and would like to purchase our system, we can take payment over the phone or send you a PayPal request.
Step 5. Some orders may require custom fabrication. If so, we will have a CAD design drawing done after we receive a 50% deposit on the order. Once you approve the CAD drawing, we can put your order into production. Typical production time for custom work is approximately 2 weeks from the CAD drawing approval.
Step 6. We ship using UPS Ground and/or LTL truck Freight shipping for oversized items. We can typically ship 24-48 business hours after your order has been placed, as long as it doesn’t require custom CAD design.
Q. Do you offer CAD Designs for all projects?
A. A CAD design will be created for all custom projects at no cost after the order has been purchased. We require a 50% deposit towards the order, to begin the CAD process. These drawings must be approved by the customer prior to fabrication. Smaller projects using stock items do not typically require CAD drawings. *If you require a CAD drawing before payment, there is a fee that will be added to your order as a credit should you choose to go forward with the project.
**Should you decide not to move forward with your project, you will be subject to a non-refundable fee. This will be determined by the amount of time spent on shop drawings.
Q. Can I customize the products?
A. We can accommodate most customization for both residential and/or commercial projects. To get an idea of what our products look like after installation, take a look at our gallery.
*Customization includes but is not limited to: Custom post heights, cutting tubes to exact lengths, drilling custom holes, and cutting bars to certain lengths.
Q. What is the cost for custom work?
A. There may be an additional fee for customization, please contact our support team for more information. *Pricing may vary
Q. How long is production for customized work?
A. Projects requiring custom work can take up to two weeks in production time. It varies on the size of the project and what products are being customized. Please plan your time accordingly when placing orders for custom work.
Q. How can I install these systems?
A. We invite you to review our instructions page to familiarize yourself with the tools and labor required.
Q. Can all systems be used for all projects?
A. All our railing systems can be installed in almost any area, whether it be commercial/residential, indoor/outdoor, stairs, balconies, or decks.
Q. Can anyone install these systems?
A. Our customers range from commercial groups to experienced DIY homeowners. If you haven’t done any DIY projects or feel unsure, a general contractor will be able to install our systems with ease.
Q. What kind of mounting hardware do I use?
A. We do not supply mounting hardware specifically for the posts, due to the wide variety of mounting surfaces. Our general recommendations are as follows:
For mounting screws please refer to the following document: https://inlinedesign.us/documents/Enginneering-specs-Mounting-Options.pdf
Q. Do the systems come ready to install?
A. Follow these instructions for installing Inline Design round or square tubes. All brackets come with the mounting hardware, and different connecting hardware is supplied based on your choice of bracket. Review the PDF installation instructions for the bracket you are interested in to know more.*More information is available on our Engineering Specs page.
Q. Can you cut the tubes to exact measurements?
A. We typically do not cut tubes to size. This would be considered custom work; pricing for custom tubes may vary. That being said, we are happy to cut tubes to size, as long as exact measurements are provided in writing, due to customers having on-site changes, we will require the provided customer measurements be documented in writing. *Inline Design is not liable for any on-site changes. Custom cut products are nonrefundable.
Q. Do you supply all the hardware?
A. Different connecting hardware is supplied based on your choice of bracket. Our brackets are fully compatible with 1.5-2” handrails of your choice of material, which can be steel, wood, or other code-approved items.
*We do not supply the bracket mounting screws if you choose a different material other than stainless steel.
Q. What shipping companies do you use?
A. UPS, Estes Freight, Saia Freight, and USPS are a few ways we can ship to you. We find the most efficient and most affordable way to deliver your products. *Rates vary due to quantity, weight and location that the products are being shipped to.
Q. Where do you ship to?
A. We ship to the entire United States (including Hawaii via DHX) and Canada. The cutoff time for same-day shipping is 12:00PM PST. If you are located in another country, please contact our team to find out if we can ship to you.
Q. How long will it take to ship my order?
A. In stock items that do not require any custom fabrication take 24-48 hours to ship. Please keep in mind that our shipping department is closed over the weekend. Custom orders typically take 1 to 2 weeks to ship out after the customer approves their CAD drawings.
Q. Where are you located?
A. Inline Design operates out of Seattle, WA. Our warehouse location for pickups and deliveries is in the Industrial District of Georgetown.
Q. Can I pick up locally?
A. Yes, however, you will need to contact our support team for directions. Our warehouse is in a hard to find location of the international district, so our staff can give you the best directions.
Q. Do returns or exchanges cost extra?
A. Please see our return policy page. *Customers are required to cover all return shipping costs. Some exceptions may vary.
Q. Do I need special measurements if my project includes stairs?
A. We’ve provided a Stair Detail Guide which lists the information we need for any project involving stairs.
Q. How many posts or brackets do I need?
A. The number of posts or brackets you’ll need depends on the distance you want the railing to cover and type of railing system you want. Use the the chart below as reference or review our Engineering Specifications page.
Rail System Type|
Post height or glass thickness|
Maximum space between posts
*All brackets have a maximum spacing of approx. 5 feet
Q. Can I use wooden (or other material) handrails or posts?
A. Our brackets are fully compatible with 1.5 - 2” handrails made from a wide variety of material. Customers have used wooden handrails and wooden posts as wonderful accents in their homes. Our systems also pair well with squared and rounded railings to give you more flexibility in your design. If you're unsure your desired handrail material is compatible, please specify the material when requesting a quote and we will do our best to advise.
Q. Does a glass railing system come with everything I need?
A. Inline Design does not supply glass panels to out of state customers. Customers must source glass from a local vendor, some exceptions vary by state and location.
Q. What measurements should my glass be?
A. Install your posts before taking measurements for glass for the most accurate results. For 3/8” glass the maximum distance between posts is 4 feet. For 1/2” glass the maximum distance between posts is 5 feet.
Q. Does a cable railing or bar system come with everything I need?
A. Our cable railing systems are sold end-to-end. Inline Design does not supply mounting hardware for securing posts to floor surfaces.
Q. Does a bracket come with everything I need?
A. All brackets come with the required mounting hardware and connecting hardware, which varies based on your choice of bracket. Please review the PDF installation instructions for the bracket you are interested in to know more.
Q. I need a gate, can you fabricate this for me?
A. Inline Design supplies gates disassembled. We do not supply hinges, the customer is responsible for assembly and providing their own hinges.
Q. I have a project that requires a curved handrail, can you supply this?
A. Inline Design isn’t equipped to bend handrails. We suggest you check local listings for a company you can contract the work out to. Although we do not bend handrails, our cable systems have been used in conjunction with a curved handrail to great effect. You can find an example of our cable system with a curved hand rail here. If you’re interested in using our glass system, a curve can be achieved by installing 3 foot glass panels without a top rail along a curved balcony or walkway.