Q) How do I initiate an order?
A) Customers who know exactly what they need may order through our website or over the phone. To request a quote, please complete and return this form with photos/drawings and measurements. Note: we require the visual reference to quote your project.
Q) Where are you located? Where do you ship?
A) Inline Design operates out of Seattle, WA. We regularly ship to the entire United States and Canada. Please contact our sales team if you are located elsewhere.
Q) I am a local customer, can I check out your products or pick up an order directly?
A) Yes, however please contact our support team for directions.
Q) What is your production and shipping lead time?
A) All stock items listed on our website will ship within 24-48 hours. Projects requiring custom work will take up to two weeks in production time.
Q) Pricing! How does it work?
A) Our systems are component based, so linear foot pricing does not apply. The best and most accurate way to know your project cost is to complete and return the RFQ form to our sales team. We will quote your project within 1-2 business days.
Q) What is the cost for custom work?
A) There is no additional fee for customization, just added production time.
Q) Do you offer CAD designs for all projects?
A) A CAD design will be created for all custom projects at no cost. Inline Design requires a 50% deposit on the order to initiate this process, the last 50% to be collected prior to shipping. These drawings are to be approved by the customer prior to our fabrication. Smaller projects using stock items do not typically require CAD drawings.
Q) How do I install this?
A) Our customers range from experienced commercial groups to experienced DIY homeowners. A general contractor will be able to handily install this. We invite you to review our instructions page to understand the tools and labor required.
Q) How many posts or brackets do I need?
A) Cable systems can span a maximum of 5 feet with 36” posts, and 4 feet with 42” posts. Glass systems depend on glass thickness. Posts for the bar system should be spaced 4 feet apart. When using 3/8” glass, posts can be spaced at a maximum 4 foot distance, but this becomes 5 feet when using 1/2” glass. Brackets should be installed at a maximum 4 foot distance. More information is available on our Engineering Specs page.
Q) Can I use wooden (or other material) handrails or posts?
A) Our brackets are fully compatible to support 1.5-2” handrails of your chosen material. See Angela’s project for another example of integrating wooden posts with our systems.
Q) Does a glass railing system come with everything I need?
A) Inline Design does not supply glass panels, customers must source glass from a local vendor. We do not provide mounting hardware or hardware to install handrails to a post.
Q) What measurements should my glass be?
A) Install your posts before taking measurements for glass for the most accurate results. Per our engineering specs, the maximum distance between posts with 3/8” glass should be 4 feet; this extends to 5 feet when using 1/2” glass.
Q) Can I use San Francisco cable railing system on stairs?
A) The cable fittings for the San Francisco system are through bolted and will not adapt to the angle of stairs. The Miami system will suit your needs or you may combine both systems like Jouni’s project chose to do.
Q) Does a cable railing or bar system come with everything I need?
A) Cable railing systems are sold end-to-end. Inline Design does not supply mounting hardware or connecting hardware to secure handrails to a post.
Q) Does a bracket come with everything I need?
A) All brackets come with the mounting hardware, but connecting hardware is supplied differently based on your choice of bracket. Review the PDF installation instructions for the bracket you are interested in to know more.
Q) What kind of mounting hardware is required?
A) We do not supply mounting hardware due to the variety of possible mounting surfaces. Our general recommendations are as follows:
- wood surface: 3/8” x 3” lag screws
- concrete/brick: sleeve anchor screws
Q) Does my tube/handrail come ready to install?
A) Follow these instructions for installing Inline Design round or square tubes.
Q) I need a gate, can you fabricate this for me?
A) Inline Design will supply the necessary parts and materials for a gate to be fabricated on the project site.
Q) I have a project that requires a curved handrail, can you supply this?
A) We do not bend the stainless steel ourselves, but there should be a local company with this capability. Here is an example of a project where our customer chose to do this. Another suggested solution is to install a glass system without a top rail in with 3 foot sections to make the curve.