Stock items may be returned within 30 days of delivery. If the returned items are completely unused a full refund will be applied upon inspection.
Items with signs of some use (i.e. products out of their original packaging or with light scratches) may be returned within the same time limit, but are subject to a 20% restocking fee as stainless steel is a finished product and cannot be resold until it is reconditioned/re-polished. Items with deep scratches or equivalent damage cannot be resold and therefore are non-refundable. Custom orders (orders that required cuts or other modification for a specific project) may not be returned as well. Inline Design reserves the right to withhold a 20% restocking fee or refuse a returned order for damage incurred in transit.
Please e-mail or call Inline Design for a Return Manufacturer Authorization Number (RMA#) before sending your items. Your RMA # expires 1 week after it is issued. Please ship the items you intend on returning within that time. Shipping charges are non-refundable.
Please review all orders carefully, it is the customer's responsibility to review orders for accuracy.