We are based in the Seattle area in Washington state and ship to the US (including Hawaii using DHX shipping) and Canada.
Our cutoff time for same day shipping is 12:00PM PST.
Shipping charges are calculated on a per-product basis and vary according to product type and destination. As a general guideline, orders which weigh less than 150 lbs and measure less than 130” dimensional will ship via UPS ground. For orders which exceed 130” dimensional, shipment is done by Less Than Truckload (LTL) motor freight at our discounted rates. Items that are longer than 8 feet in length may have to ship via LTL motor freight. If additional charges apply to your online order that you were not aware of when you placed your order, you will have the opportunity to cancel your order. Packages over 7' in length that ship via UPS ground may be subject to oversize package charges. We do not provide lift gates for freight shipments. We recommend meeting the freight delivery truck and unloading the material by the piece from the back of the truck.
Please inspect freight shipments carefully and take note of and damaged or missing items.
Please ensure all packages noted on the freight bill are being delivered and are in good condition with no visible signs of damage; i.e., torn shrink wrap, ripped or torn boxes, loose boxes on the pallet with nothing securing the boxes to the pallet such as strapping or shrink wrap. If you have any concerns, call us before signing the freight bill. Customers are responsible if they sign for freight deliveries as complete and there are signs of damage or obvious missing pallets, skids or bundles so take your time when inspecting your order.
Most of the orders will be shipped within 2-3 business days, pending unforeseen circumstances. Customers are responsible for inspecting merchandise for accuracy and notifying us immediately of any discrepancy. Any damaged, off-spec. or missing product must be reported within 48 hours of receipt of shipment. Do not wait until installers are present to inspect product. We do not recommend scheduling an installation before your product is received and inspected. We are not responsible for construction delays. Any missing/replacement product will be shipped via ground only. We will do our best to supply accurate estimated shipping dates; however, we cannot be held responsible for construction delays due to unavailability of product or delayed shipments.
* It's the customer responsibility to adhere to local state code